“Due to the operational and access difficulties being faced by the Indians, especially blue-collar workers, who used to hesitate in reaching out to JLT clusters and also the way in which the overall working scenario has changed, the government of India has decided to shift operations of PBSK to the premises of the Indian Consulate from November 1, 2020,” the mission clarified.

It assured that all duties and responsibilities entrusted with erstwhile PBSK will continue to be carried out in letter and spirit.

“The Embassy of India, Abu Dhabi and the Consulate General of India in Dubai remain deeply committed to the welfare of all Indians living in the UAE with an assurance that whatever problems an Indian national is facing, we are just a phone call away, or a visit (in case of need) to the PBSK Centre in Dubai which is [now going to be] located in the heart of the city, well connected by public transport and metro and also inter-Emirates bus services. Going forward, we plan to expand the scope of work of the existing PBSK in due course of time,” it added.

Due to COVID-19 related restrictions and the UAE government authorities’ advice, all attempts will be made to minimise the requirement of physical visits for any Indian national in distress, the mission said.

It added that the 24X7 toll free number of PBSK [800-INDIA or 80046342] will continue to be the best way to approach the PBSK in case of any need.

The Ambassador of India to the UAE Pavan Kapoor will inaugurate the PBSK in the consulate’s premises.