Ola Electric Mobility faced intensified scrutiny as the Central Consumer Protection Authority (CCPA) deepened its investigation into alleged consumer rights violations. The electric vehicle (EV) giant revealed on January 10, 2025, that it had received a fresh request for information from the CCPA in connection with its ongoing probe.

CCPA Probe
The latest request from the CCPA follows its earlier notice to Ola Electric dated December 4, 2024. This notice stemmed from numerous consumer complaints alleging issues with product quality and inadequate after-sales support.

Ola informed the stock exchanges about the additional request, clarifying that the inquiry would not impact its financial or operational activities in quantifiable monetary terms.

Karnataka High Court
Adding to Ola Electric’s woes, the matter is being heard by the Karnataka High Court, which recently granted the company a six-week extension to respond to a CCPA show-cause notice issued on October 8, 2024.

The notice accused Ola Electric of misleading advertisements, unfair trade practices, and consumer rights violations. During the proceedings, the court underscored the seriousness of the allegations and the importance of consumer protection.

SEBI Warns Ola
On January 8, 2025, the Securities and Exchange Board of India (SEBI) issued a warning to the company for failing to adhere to disclosure norms.

The warning highlighted an instance where Ola Electric’s CEO, Bhavish Aggarwal, used Twitter to announce corporate developments before formally disclosing them to the stock exchanges. This practice violates SEBI regulations, which mandate that all significant announcements be first communicated to stock exchanges within 12 hours of occurrence.

SEBI’s letter criticized Ola for failing to ensure equal and timely access to information for all investors. “By disseminating information on social media before making official disclosures, Ola Electric has violated regulations designed to uphold transparency and investor trust,” the regulator stated.

Allegations of quality issues and subpar after-sales service could erode consumer confidence at a time when the EV market is witnessing heightened competition. Additionally, the regulatory scrutiny could deter potential investors and impact the company’s expansion plans.

The shares of Ola Electric ended Friday’s (January 10) session with cuts of nearly 3% at Rs 73.45 per share on the National Stock Exchange (NSE).