Dubai: The inaugural draw of the rebranded Emirates Loto (now called Mahzooz) is not taking place on Saturday (November 21) but has been reset for another week on November 28.

EWINGS, the managing operator of Mahzooz, sent an email to its customers hours before the digital draw was supposed to take place on Saturday.

The email read: “Sady, due to circumstances outside our control, we have had no option but to postpone the inaugural Mahzooz weekly draw to Saturday, 28 November.”

“We promised bigger and better, and more particularly we promised better technology and security. We take our promises seriously and we will not risk presenting an inferior product. This is a short fix, and we will have our inaugural draw next week,” continued the email.

EWINGS added: “Rest assured each and every one of your entries will be automatically entered into the draw of 28 November 2020.”

“This was not an easy decision to make but, in order to ensure that our players’ draw experience is not affected, it was a necessary one. We appreciate your patience,” the Mahzooz team added.

Emirates Loto held its inaugural draw on April 18. Then operation was suspended July 18, just hours before its live evening draw. It discontinued operations for four months citing systems upgrade as the reason before making an announcement on November 15 that it will resume operations. Emirates Loto has been facing issues for the last few months as a number of people who had bought the lottery earlier has been complaining about not getting ‘refund’after it suspended the operation a few months ago.