Raj Vikramaditya, who’s employed with Google in Poland, had a distressing expertise throughout his go to to Bengaluru. On March 17, 2024, whereas on a visit booked via Uber, Vikramaditya and a pal encountered an uncomfortable state of affairs that led to them being requested to depart the automotive.

The incident unfolded when, after the Uber driver persistently talked on his cellphone through loudspeaker for the primary half-hour of their estimated 1.5-hour journey, Vikramaditya requested the driving force to make use of earphones or postpone his dialog. This request, nevertheless, was met with an antagonistic response.

Vacationer in Bengaluru Shares Ordeal of Loud Driver

The driving force not solely refused the well mannered suggestion but in addition resorted to verbal abuse and demanded that Vikramaditya and his pal exit the car, stating he was “not comfy driving with you folks.” Vikramaditya, often known as ‘Striver’ on Twitter, shared this expertise on the platform, together with the cab’s quantity plate, indicating it as his first adverse encounter in Bangalore.

First dangerous expertise in Bangalore.

Booked this Uber @Uber_India the estimated journey time was 1.5 hours. For the primary half-hour, the driving force continuously saved speaking over his cellphone on a loudspeaker.

I and my pal, received some headache after some time, and requested him politely to… pic.twitter.com/Gf2DKyNNHK

— Striver (@striver_79) March 16, 2024

Uber India Responds Promptly to Buyer Criticism

Following the unsettling occasion, Uber India responded to Vikramaditya’s publish, asking for particulars of the journey to analyze the matter additional. They assured him of trying into the problem and taking acceptable motion. Vikramaditya later acknowledged Uber’s efforts to handle his grievance, appreciating their immediate response and willingness to take heed to buyer grievances, highlighting a distinction to automated responses typically encountered.

He mentioned, “Thanks, Uber assist for reaching out, and promising motion. I’m not certain how lengthy will it take so that you can take motion, however glad that you simply did take a while out to name and take heed to buyer issues, as a substitute of sending bot messages.”

This incident brings to gentle the challenges prospects face with ride-hailing companies and the significance of immediate and efficient customer support in addressing such considerations. Uber’s engagement with Vikramaditya’s grievance demonstrates their dedication to buyer satisfaction and the steps they’re prepared to take to make sure a secure and comfy expertise for all riders.

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